The main technology that lies behind chatbots is NLP and Machine Learning. One of the primary aspects of an AI-based bot is that it is dynamic.ĪI-based bots learn from the previous interactions and in retrospect, become more intelligent to handle conversations that are more complex. What is a Chatbot?įor a deeper understanding of Chatbot, we can define it as a computer program that impersonates human conversations in its natural format, which may include text (since the advent of bots) or spoken language using artificial intelligence (AI) techniques such as Natural Language Processing (NLP) and audio analysis. This is a quick way of resolving queries and providing timely customer service. Though there are various use cases for bots, one of the familiar examples is live chat platforms where users ask questions, which are met with appropriate responses by a chatbot. The simplest way of defining a bot would be a software that can have intelligent conversations with humans. The advent of bots in 1966 started with text bots like Eliza, and it later evolved to voice-based bots during the 80’s.

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